Returns & Refunds Policy

At Orion Home Style, customer satisfaction is our priority. We stand by the quality of our products and want you to have a smooth shopping experience. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

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1. Return Eligibility

We accept returns only if:

• You receive a damaged, defective, or wrong item.
• You notify us within 48 hours of receiving the order.
• The product is unused, unworn, and in its original packaging with all tags, labels, and accessories intact.

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2. Non-Returnable Items

We do not accept returns or offer refunds for:

• Items damaged due to misuse, improper handling, or normal wear and tear.
• Any item returned without prior notification and approval.
• Products not in their original condition, packaging, or missing parts.

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3. How to Request a Return

If your item meets the eligibility criteria:

1. Contact us within 48 hours of receiving your order at [email protected].
2. Provide the following details:
   • Order number
   • Clear photos of the product showing the defect/damage
   • A brief description of the issue
3. Our customer service team will review your request and provide return instructions.

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4. Return Process

• After approval, we will arrange for the product to be picked up or provide return shipping instructions.
• Ensure the product is securely packaged to prevent further damage in transit.
• We are not responsible for items lost or damaged during return shipping if customers arrange their own return.

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5. Refunds

Once we receive and inspect your returned item:

• If the return is approved, we will process your refund.
• Refund processing typically takes 7 to 14 business days after approval.

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6. Exchanges

• If you prefer a replacement instead of a refund, we can arrange to send you a replacement item (subject to stock availability).
• If the replacement product is not available, we will offer a full refund.

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7. Cancellations

• You can cancel your order before it is dispatched by contacting us at [email protected].
• Once the order has been dispatched, cancellation is no longer possible. You may follow the return process if eligible.

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8. Shipping Costs for Returns

• If the return is due to our error (wrong item, defective or damaged product), we will cover the return shipping costs.
• If the return is for any other reason, the customer is responsible for the return shipping costs, unless otherwise agreed.

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9. Contact Information

For any questions regarding returns and refunds, please contact us:
📧 [email protected]